how does best buy stay in business?

[Mr Know It All]

alot of the appliance stuff is older inventory close out stuff they get a good prices but the so called out of carton appliances who knows where that stuff has been could be a return or refurbished product

Sounds like Luskins.

[BS21213]

Try interviewing the people lined up to get in on a Saturday morning. I shop at Best Buy, then I buy on Amazon.

I've never seen people lined up to get in a bb.

And I got to bb too too look around. And sometimes go buy on amazon. But that sure isn't helping bb stay in business.

[BS21213]

Sounds like Luskins.

luskins is still around. it is the big screen store now isn't it? that is what I heard.

[bmore_ken]

I've never seen people lined up to get in a bb.

And I got to bb too too look around. And sometimes go buy on amazon. But that sure isn't helping bb stay in business.

Why would anyone be lined up at a BB except for Black Friday?

[The Eternal White Belt]

Why would anyone be lined up at a BB except for Black Friday?

I've seen super long lines for specific items - for instance Xbox 360s (when they first came out), iPads, etc.

Sometimes I get there before they open on Sunday. I always forget that they open pretty late on Sunday and will sometimes go by there after I go out for breakfast. I may wait around 15 minutes for them to open up the doors. There are usually other people waiting.

[RavnFreek]

I think the last consumer reports mag (not the current one) had electronic stores. BB was at the bottom of brick and mortar AND online stores. they ranked bad in service, price, selection, and on and on...!

Why do people go there? I have not bought anything from there in I guess 2 or more years.

Amazon was at the top. Which makes sense to me! I love amazon.

Marketing

[RavnFreek]

My Wife was buying a computer from BB a few years ago. The sales person tried to sell her the "Optimization" or whatever they call it. They said they would make it run better or whatever. So I asked him why they would sell me a computer that did not work at the best level possible?

[Underseige]

I went to BB and Wal Mart to look at TV's and all. BB had the same TV as Wal Mart but it cost $150 more at BB. The HDMI cable cost $45 more at BB but the shocker was the stand. They wanted $100 more at BB and although I paid $25 to have it hooked up. I feel Wal Mart was worth the difference

[suprcruz]

I can say I have no plans to shop there anymore. I had a horrible experience shopping online this past Thankgiving as did hundreds if not thousands of others. Go to Best Buy.com and Community Forums and then Customer Service to see just a few.

[gps29070]

Yes, Best Buy does cost more, but you do get service there you don't get at Walmart. I know a lot of people, and I'm one of the guilty ones, who will go into BB and ask questions, then use that information to buy somewhere else cheaper.

[crabsnbeer]

Best Buy is a great place to look at things and test them before buying on line

[Ravens2006]

I like to be able to get & return things without needing to worry about shipping costs and shipping delays. If I find an awesome deal online for something that I want, I might go that route. Otherwise, it's usually worth it for me to have the option of buying, trying, and (if unhappy) returning something all in the same day.

Customer service issues... haven't had any myself, but frankly that's because I no longer rely on the folks selling the stuff in the store (who are often there just because it's a job that fits their schedule, not because of any special interest in the products) to give me good information about the products. I'm generally tech savvy enough to know what I'm looking at myself, and if not, I'll do research ahead of time. I frankly like to be left alone by sales reps when I go somewhere, and they tend to leave you alone. Went in HHGregg a couple of times when the one in Bel Air opened... and got a little too much attention from the reps everywhere I went. Haven't been back. And THAT place always looks empty judging by the parking lot... not sure how THEY are still in business.

[bmore_ken]

Yes, Best Buy does cost more, but you do get service there you don't get at Walmart. I know a lot of people, and I'm one of the guilty ones, who will go into BB and ask questions, then use that information to buy somewhere else cheaper.

The rare times I go into BB I'll test them with questions. They usually fail

[skeemer]

I stopped in a BB today to test out the tablets. I have no intention of buying it there.

[afan]

price at times doesn't matter. I enjoy going sometimes to Staples. Their team of experts will show you things first hand and no big sales pitch. When I ask what they buy , they usually will tell you the truth. Best buy many times looks at you as if astonished you would ask that question and many times it is hard to find a person who just recently was out in the public until they saw you walking their way. How do they find a place to hide?

[karlydee]

Cables; That is generally an "I need it right now" item.

Hence, you are up a creek when you walk in.

I have seen them selling $60 cables that you can find online for $9.

Yeah, but with Amazon Prime you get 2-day shipping free and next day for $3.99, plus all kinds of free streaming movies and tv.

I have never needed a cable so badly I would pay 600% brick and mortar overhead.

Anyway, if you need it that badly, buy it from Walmart, order one from Amazon, and return the WAL-MART one when the one from Amazon shows up

[BS21213]

Yes, Best Buy does cost more, but you do get service there you don't get at Walmart. I know a lot of people, and I'm one of the guilty ones, who will go into BB and ask questions, then use that information to buy somewhere else cheaper.

I think some people just buy it there to save time. But that is a high premium to pay buying it at bestbuy.

[BS21213]

when I bought my HD radio (hybrid digital I think the HD means) the teenage or not much older kid actually dropped the box on the floor when he brought it out. Picked it up and scanned it without a 2nd thought! I thought " I hope it works now!". He could barely care less. If it didn't work I was just going to bring it back. Then while I was waiting another teenager brought out a cd player or something similar and practically slammed it down on the counter. Do they realize the boxes have electronics in them?

[BobG]

I always have a few laughs there. Heard one salesperson explaining a LED TV meant liquid emitting display. Another in the camera department told a customer who asked that SLR meant single lens reflector.

[Eastside Terp]

How Does Best Buy stay in business?

I think the last consumer reports mag (not the current one) had electronic stores. BB was at the bottom of brick and mortar AND online stores. they ranked bad in service, price, selection, and on and on...!

Why do people go there? I have not bought anything from there in I guess 2 or more years.

Amazon was at the top. Which makes sense to me! I love amazon.

they are having issues .......

http://www.usatoday.com/money/compan...buy/53852802/1