"Chris Tonjes, who heads the Mayor's Office of Information Technology, said he's discovered 51 idle phone lines in his agency alone. He recommended that the city conduct an audit to review the status of its estimated 14,000 lines — and said that based on audits in other cities, Baltimore probably could save 15 percent of its $16 million annual phone bill.
"We'd probably realize an immediate savings of $2 million," Tonjes said, adding that he believes the city could be paying for hundreds of lines that aren't used.
In his office, Tonjes said, the city pays about $45 a month for each of the unused lines, and has done so for 10 years. That comes to about $275,000 in waste, he said."